Refund and Returns Policy
Effective Date: November 30, 2024
At TrendBliss, we are committed to providing you with high-quality gemstone rings and an exceptional shopping experience. If for any reason you’re not completely satisfied with your purchase, we are happy to offer a flexible refund and returns policy to ensure your satisfaction.
Eligibility for Returns
We offer a 30-day return policy on all items purchased from TrendBliss. To qualify for a return, the following conditions must be met:
- The item must be in its original, unused condition.
- All packaging, including any boxes or certificates, must be returned with the item.
- The item must not have been altered, resized, or damaged in any way.
How to Return an Item
To initiate a return, please contact our customer service team at info@trendbliss.site or call us at (312) 421-3142 to request a return authorization. Once you receive your return instructions, you can ship the item back to us at the address provided. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or defective item).
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you wish to exchange an item for a different size, color, or style, we recommend initiating a return and placing a new order. Please contact us for guidance if you would like to process an exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a return or exchange at no additional cost to you. You may be asked to provide photos of the damage for verification.
Contact Us
For any questions or concerns about returns, exchanges, or refunds, please reach out to:
- Email: info@trendbliss.site
- Phone: (312) 421-3142
- Address: 2045 W Jackson Blvd, Chicago, Illinois (IL), 60612